All of our hoodies are custom-made-to-order and handcrafted to the highest quality standards.

• Each winter long down jacket is constructed from a premium polyester blend that is ultra-soft and incredibly comfortable.
• Features a specialty high definition heat-dye application that ensures long lasting color vibrancy even after machine washing.
• Fabric is durable and resistant to wrinkles, shrinking and mildew.
• Each winter long down jacket is custom printed, cut and sewn just for you when you place your order – there may be small differences in the design on the seams and / or arms due to the custom nature of the production process.

Please allow 10-12 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and be displayed in your total costs.

--- WHERE DO WE DELIVER?

We provide worldwide shipping.

--- HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, your items need 5-7 business days to be prepared. They will be packed and processed to be shipped after that. The actual shipping time and delivery date may vary depending on the local postal service in your area. Orders may arrive approximately 1-2 weeks after being shipped. For international orders, it may take an additional 5-10 business days. 

--- CAN AN ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer shipping to multiple addresses for a single order. If you would like to have items delivered to multiple addresses, please place those orders separately.

--- DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address. We apologize for any inconvenience. 

--- WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

If you encounter any issues related to your product, please do not hesitate to contact us at support@shenativeshop.com. We are more than happy to listen and will do our utmost to resolve any problems you may face. Our customer support team is always ready to assist you and ensure that you are satisfied with our service.