• Made to complement your house decor, the upper side of this rug features a super-soft velvet fabric with bright, playful colors. The bottom side features an anti-slip cloth and the middle layer has a sponge which provides extra support and comfort.
• This rug is rolled for shipping to keep it clean and avoid crushing. It may have minor creases from tight packaging and storage. When opened, it normally flattens within 5-7 days. To reduce creases, roll the rug, pattern side up, and massaging by hand to help ease it flat. Try laying it out in a sunny room first, heat helps loosen the backing.
• The best way to clean your rug is with a vacuum cleaner, then brush the edges of the rug with a soft bristle brush. For spills, blot up as much of the spill as possible using a clean, wet cloth or sponge. Never rub as this will make stains harder to remove. Repeat with cleaner or a solution of water and dish detergent. Finish by blotting with a clean, wet, and then dry cloth.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and be displayed in your total costs.

--- WHERE DO WE DELIVER?

We provide worldwide shipping.

--- HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, your items need 5-7 business days to be prepared. They will be packed and processed to be shipped after that. The actual shipping time and delivery date may vary depending on the local postal service in your area. Orders may arrive approximately 1-2 weeks after being shipped. For international orders, it may take an additional 5-10 business days. 

--- CAN AN ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer shipping to multiple addresses for a single order. If you would like to have items delivered to multiple addresses, please place those orders separately.

--- DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address. We apologize for any inconvenience. 

--- WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

If you encounter any issues related to your product, please do not hesitate to contact us at support@shenativeshop.com. We are more than happy to listen and will do our utmost to resolve any problems you may face. Our customer support team is always ready to assist you and ensure that you are satisfied with our service.